Lost / Stolen Card

Lost or Stolen Visa Debit Card?

Please call to report lost or stolen debit cards immediately to avoid any impact to your checking account. During normal working hours (Monday - Friday, 9:00 am to 5:00 pm), please call 540-778-2294 or 1-877-661-3431. 

After work hours or on weekends and holidays, please call Customer Care Services at 1-866-546-8273.

Once you have phoned us, please watch your account for fraudulent activity. If you find any transactions not authorized by you, please go to your nearest branch and fill out a Transaction Dispute Form.

Lost or Stolen Visa Credit Card?

Please contact Visa Global Customer Care Services at 1-800-847-2911.

Lost or Stolen MasterCard Credit Card?

Please contact MasterCard Assistance Center at 1-800-307-7309.