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Online Banking FAQ

Why can't I log into my online banking account?

You need to first make sure you are entering the correct Internet Banking ID. After submitting the Internet Banking ID, please verify that you are seeing the correct personal image. If the image is not the one you remember choosing, then you are entering an incorrect Internet Banking ID. After verifying the image, please submit the password again.
 
As a security measure, Online Banking accounts are locked after three unsuccessful attempts to sign in. Your Online Banking account will have to be unlocked manually and have the password reset. Please contact Internet Banking Support at 540-778-2294.
 

How do I reset my password?

You can do a password self-reset at any time. First, setup a personal reset question and answer. After logging into your online banking account, click on the "Options" tab of the menu and in the first section labeled "Modify Personal Settings". Next fill in the blanks for the "Password Reset Question" & "Password Reset Answer", then click on the "Submit" button at the bottom of the page. When you use self-reset, the password is reset to the last four digits of the primary account holder’s social security, or tax ID number.
 
Your local branch can also reset your password; give them a call, they will be happy to assist you.
 

How do I enroll in E-Statements?

Log into your online banking account and click on the "E-Documents" tab. Underneath E-Documents, click on the "Sign Up/Changes" tab. On this screen you'll be able to check the "Enroll All Available Accounts and Document Types Show". You should also have a list of your available accounts that you can choose to enroll in E-Statements. Once finished, click on the "Save Settings" icon to save your changes. Your next month’s statement(s) will be sent to your e-mail address that we have on file, along with a one-time paper statement for comparison.