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In The News

At this time of heightened anxiety around COVID-19, Pioneer Bank’s first priority is the health and safety of our employees and the communities we serve. With the coronavirus weighing so heavily on our minds, I write to inform you of the comprehensive strategy we have put into place.
 
Updated August 24, 2020
 

Access to Services

Our Stanley, Luray, Shenandoah, Harrisonburg and Ruckersville lobbies are now open. Our Stanardsville and Charlottesville branches will continue to be closed and available by appointment. For the health and safety of Pioneer Bank customers and staff, face masks will be required for branch entry.

 
Lobby hours effective Thursday July 30, 2020
Monday to Thursday 9:00AM to 5:00PM
Friday 9:00AM to 6:00PM (except Charlottesville 5:00PM)
 
Drive thru hours (except Charlottesville)
Monday to Thursday 8:30AM to 5:00PM
Friday 8:30AM to 6:00PM
Saturday 9:00AM to 12:00PM
 

Self-Service Products 

  • On-site ATMs are available 24/7 for deposits and fee-free cash withdrawals. Screens and keypads are cleaned daily.
  • Online and mobile banking services are available 24/7.
    • Access your account balances, transactions, and other important account details.
    • Transfer funds between your accounts.
    • Deposit checks or set up direct deposit to have your paychecks automatically deposited into your account.
    • Pay bills, set up recurring payments, and send money to friends and family.


Precautionary Measures

Pioneer Bank’s COVID-19 Preparedness Team has prepared training materials and conducted training for our staff so that they understand the virus, how its spreads, and how they can keep themselves, their families and our customers safe. As advised by the Center for Disease Control (CDC), we have implemented preventative measures and follow guidance on frequent and vigorous hand washing and maintaining six feet distance from others. Work surfaces are being sanitized often and thoroughly. All our tellers are wearing protective gloves, mask and serve customers from behind a plexiglass divider. We have also instituted alternate staffing strategies designed to ensure continuity of operations and to promote social distancing.
 

Commitment to Community

We will continue to monitor this health emergency and respond as the situation changes. Our priority is keeping everybody as safe as possible without an interruption of service. We have always worked hard to maintain your trust and loyalty, and we thank you for standing together with us during this difficult time.
 
Sincerely yours,
 
Mark N. Reed
President/CEO