Introducing Zelle® — a fast, safe and easy way to send money in minutes to friends, family and others you trust, right from the Pioneer Bank mobile app and online banking. Zelle makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Find Zelle in your Pioneer Bank app or online banking.
How do I get started?
It’s easy — Zelle is already available within the Pioneer Bank mobile banking app! Check your app or sign-in online and follow a few simple steps to enroll with Zelle today.
How do I use Zelle?
You can send, request, or receive money with Zelle. To get started, log into your mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle.
To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.
Who can I send money to with Zelle?
You can send money to friends, family and others you trust. Since money is sent directly from your account to another person’s bank or credit union account within minutes, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.
Since money is sent directly from your bank account to another person’s bank account within minutes, Zelle should only be used to send money to people you trust.
How long does it take to receive money with Zelle?
Money sent with Zelle is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the right email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
Is my information secure?
Keeping your money and information safe is a top priority for Pioneer Bank. When you use Zelle within the Pioneer Bank mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
Zelle should only be used to send money to people you trust.
I'm unsure about using Zelle to pay someone I don't know. What should I do?
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Pioneer Bank nor Zelle offers a protection program for any authorized payments made with Zelle.
If you wish not to have Zelle, contact us at 540-778-2294 and a representative can remove it from you Pioneer Bank online banking.
Can I send money internationally?
No. In order to use Zelle, the sender's and recipient’s bank or credit union accounts must be based in the U.S.
Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank or credit union account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
I sent money to the wrong person. What should I do?
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, call our customer support team at 540-778-2294 so we can help you.
Neither Pioneer Bank, nor Zelle, offers a protection program for any authorized payments made with Zelle, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Zelle® and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.