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Theft Protection

We’ve got your back with risk management services.

Pioneer Bank continuously monitors, detects, and prevents debit card fraud. High risk transactions are reviewed by a fraud analyst, and if fraud is suspected, the analyst will attempt to contact you to verify the legitimacy of the transactions. This risk management service combines the pattern recognition power of neural network transaction scoring technology and custom risk models with expert rules-based strategies to manage and control fraud.

If fraud is confirmed, the card is immediately disabled to prevent further activity, and we will issue you a new card per your request.

If by chance we cannot reach you to confirm activity, the card will be temporarily blocked until contact is made. If you have any questions or concerns, contact us at 540.778.2294.

This is a free service, and there is nothing additional you need to do. Just another way Pioneer Bank is looking out for you!

Learn how to protect yourself from identity theft and fraud and order a free copy of your credit report.